looking for help

Good Day

I have been with Telkom for a number of months and has been highly satisfied with the service and products they had to offer. with the Telkom free me boost package I had data and free IM data that help me a lot during the months when money got a little tight as I am in sales and I depend on whatsapp for keeping my clients up to date and making money. this has been the first time I ever was told that I need data to activate my IM data. I called in 3/4 times for help and the last time I called in the call centre agent was very rude and arrogant. I my self am in the customer care business and not once have I EVER experienced such rudeness from a working I self had client swear and scream at me like you wont believe but yet my job was to stay calm and try to assist to the best I can. I find the information I got unhelpful the assistance very poor and the product awful