Long wait for service but always a demand for payment
<p>I am waiting for an ADSL line to be installed at my house,since the 1st of June 2017.</p> <p>I am approaching the 2 month mark, then this morning i received my bill for R900.00.</p> <p>They're so quick to send a invoice but very poor when it comes to customer service.</p> <p>This fight with them has been going on for 2 months and not one call centre can help, they all have different excuses. </p> <p>I will never refer anyone to this type of service.</p> <p> </p> <p>Acc number: ********** 61724</p> <p>*** ********** L</p>
Hi Bronwyn
Thank you for the response.
The relevant department caused the problem in the first place, i am not interested in escalated problems.
Please ensure the line gets installed by the end of the week, if not then please credit the deposit paid and i will take my service to a more professional service provider as I thought you guys would be.
Besides today is Wednesday so I am not the only one thats got a problem with Telkom, seeing it takes 48 hours and still no response from the relevant department.
Hi Bronwyn
Thank you for the response.
The relevant department caused the problem in the first place, i am not interested in escalated problems.
Please ensure the line gets installed by the end of the week, if not then please credit the deposit paid and i will take my service to a more professional service provider as I thought you guys would be.
Besides today is Wednesday so I am not the only one thats got a problem with Telkom, seeing it takes 48 hours and still no response from the relevant department.