Long wait and poor outcome

<p>I have been a telkom customer for many years and have never had a late payment. </p> <p> </p> <p>I currently have a 20gig LTE contract and went into the table view store today to upgrade to the uncapped option.</p> <p> </p> <p>I waited 1 hour to be served as there were only 3 people attending all the clients who were waiting. </p> <p> </p> <p>I was firstly told that I could upgrade but that I will need to get another LTE modem even though I already have one. I will still need to pay for the old one if I upgrade. This doesn't make sense but I eventually agreed . </p> <p> </p> <p>As as we were finishing the transaction and I was about to get the device I was told that I was getting credit vetting and that I need to wait. He confirmed that all my payments were uptodate and that this shouldn't happen. He could not tell me how long I would need to wait. 3 weeks ago I ordered a telkom phone line for my flat and had no issues with vetting. WHAT CHANGED IN THE LAST 3 WEEKS??? </p> <p> </p> <p> </p> <p>As mentioned above above there has never been issues with my credit. I wasted an hour of my time. This is was highly frustrating!!!!! </p> <p> </p> <p>why did this happen? How long will it take???? </p> <p> </p> <p>My regerence number is ********** 0</p> <p> </p> <p>i await a response and hopefully this can be sorted ASAP!! </p> <p> </p> <p> </p>