Long story! I have a contract with Telkom but my wifi not working due to tornado disaster

Long story! I have a contract with Telkom but my wifi not working due to tornado disaster. They let me know that it's all sorted out. Had a technition come out after that connection even worse as for I teach online is my source of income and I went down from 15000 to 5000 salary because of the network issue. Im not happy in fact Im furious please help