1 reviews | Active since Jul 2014
LONG REACTIVATION PERIOD
<p>Telkom's service has regressed, previously if one's telephone line was cut off / suspended, one could pay and show proof of payment at the closest Telkom store and your telkom line was reacted within 24 hours. </p> <p>Telkom has now changed this and businesses now have to wait the minimum of 48 hours before their phone / adsl lines are reactivated, this is absolutely absurd.</p> <p>If a customer pays their account, then it should be reactivated within hours, not days!</p> <p>This waiting affects business hugely and is definitely a reason to move ones phone lines elsewhere!</p> <p>I paid my business telkom bill on Saturday, 15 October and I am still waiting for my phone line to be reacted!</p> <p>Please can someone at telkom let me know when will my phone line be activated again??!!</p>
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Please be assured that this matter has been escalated to our Accounts Team, please email your affected number to ***.
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Regards,
Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, please email your affected number to ***.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Hi Busi, I emailed them straight away.............still waiting...............
Hi Busi, I emailed them straight away.............still waiting...............
