Long Overdue Claim

I am very disappointed at the service received from Telkom relating to a claim (TC 003326)submitted in August of which is still not resolved. You pride yourself in resolving claims quickly yet I keep getting excuses and bad customer service. I submitted a claim for a lost phone on the 2nd of August but to date I haven't received any feedback. I have to be the one who always calls for an update. Two weeks ago I was told that you are waiting for my usage report, this week it is still the same story . I am still paying for the phone I don't have and premiums for insurance which is not helpful at all. All I need is some sort of feedback regarding the acceptance or rejection thereof to enable me to take the next. This is really disappointing. It took you less than 30 minutes to enter into this contract yet its taking you a lifetime to administer a claim. This is not what good business practice looks like.