Long outstanding fault, poor communication

<p>I've logged a fault with Telkom on the 23rd of December, for the second time.</p> <p><br />The first fault I logged on 10 December, but it has been closed, though the issue wasn't resolved.</p> <p> </p> <p>Regarding the latest fault, I have been phoning Telkom constantly for updates as to when it will be resolved. Every time I phone, I am told that a technician has been assigned on the that specific day. How many technicians can be assigned?</p> <p>This is the same answer I get. With no further details.</p> <p>I've been told the query was escalated, and that someone (technical/area manager) would be in contact with me. Up to now I have not received any phone calls to discuss the matter.</p> <p>I am paying for a 4mb line, though for more than a month I had a extremely slow connection, if at all.<br />How can I be expected to pay for a service that I am not receiving?</p>