KA
Keith A
1 reviews | Active since Jul 2011
31 Jan 2015, 12:32
LONG LEAD TIME TO REPAIR FAULT
I reported my fault by SMS to 30591 on Sunday 25 January 2015. Return SMS with Ref No 241CTK250115 was sent to me saying fault will be rectified within three days. Today is 31 January 2015 and I'm still waiting. Tried to contact the call centre and the message said high volume of calls are being experienced. I reported the same problem on 06 January 2015 and it took three days to rectify. This is twice in one month. Why does Telkom take so long with no communication.
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Telkom's replyOfficial
02 Feb 2015, 09:47Hello keith56,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84920.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84920.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Telkom's reply02 Feb 2015, 09:47
Official
Hello keith56,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84920.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM84920.
We apologise for any inconvenience caused.
Kind regards
Donico Williams
Telkom Social Media Team