Long delay in activating Simm causing me loss of bussiness!!!

I had my cellphone ****** on the 12/2, the same day I went to a telkom office to do a sim swap and to block my phone at the N1 City branch in Cape Town. The new thing with them is that they take a digital thumb print and for some reason my print does not register on their system, I even went to the branch in Canal walk and theirs also does not register my thumb prints. Because of that they said that it will take 3-4 days to have my simm activated which is not acceptable as my clients cannot get hold of me and causing me business loss. I also had to change my cell number with Capitec as I also cannot do ANY banking without my simm activated. However Capitec also uses the digital fingertip process and read my prints without and issues. Today is the 16th and still no connection. This is day 5 and would love to know what the excuse is for the horrific delay, they want to retain their clients and this is the treatment we get? I am strongly considering porting to another network. ***