Logging of faults not happenin, no feedback

On the 16th of January at 10am I logged a fault that my adsl line is non responsive. I was gauranteed that someone will contact me a.s.a.p. No one phoned me. Then at 3pm I phoned again to find out what was happening, another call was logged agaunst my account for the same issue that i had no connection on my adsl line and once AGAIN I was assured that iI would be ohoned. No one has ohined me back. I phoned once again this morning to find out what was happening. The lady that helped me said that the two previous calls were never logged. She logged another one and said that I will only get a call tomorrow. This is appauling service, I dont pay almost R800 a month to have a adsl line that does not work and for a service provider that assures me that things will happen and then nothing does...