Logged faults are ignored everytime! No feedback, and a device that cannot operate....yet i still have to pay.

<p>What is the point of logging a fault? I have logged a fault on the 2nd of June, we are now mid July and i still have not received any feedback from Telkom Mobile. I have called the 180 call centre multiple times, escaled this multiple times, and still, not even a simple phone call to let me know what is happening. </p> <p> </p> <p>BUT, I can guarentee you that if it was billing related I would've had the pleasure of being sent e-mails, sms's, phone calls, letters, etc. I am done with this pathetic service provider that does not care about customer service.</p> <p> </p> <p>I have a 'LTE' router that never had more than 15mb/s speed, now i am in an address where i can't even get 3G or 2G signal. I am paying for something i cannot use, I've followed Telkom's procedures by logging a fault, etc. My fault status has been on 'in progress' for more than a month now with 0% progress done. So what now? after all the escalations, all the times i've contacted the call centre to ask for a technician to at least contact me, all the failed emails, what now? Surely this should be grounds to cancel my contract with no penaltys as this is a non-conformance from Telkoms side who is not adhearing to their own quality system. </p>