AS
Andrew S

1 reviews | Active since Oct 2015

01 Nov 2015, 14:21

Logged calls/Closed but ADSL still drops

I log a call with telkom and it gets closed without being resolved.<br> Technicians phone me to say they monitoring the issue and when they put down the phone call i get an sms to say it's resolved, I phone and ask them not close the call they close the call. Its still not fixed<br> <br> Its not the first time either I had similar problem last year i gave up till the telephone actually stopped working, then telkom found the problem.. which was either at the exchange or the pole.<br> <br> Here are the call numbers from recent attempts to get the issue resolved.<br> <br> 36cek011115<br> 202c3k301015<br> 345cek261015<br> 249cel211015<br> 94cwk121015<br> 273cek220715<br> 253cek040615<br> 34cek190515<br> <br> They clearly closing the calls to make it apear they are doing the job. <br> Someone isnt doing there job!!!<br> <br> Simple all I want is what I pay for... Thats not alot to ask for.<br> <br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply01 Nov 2015, 16:35
Official
Hello Absharp,

We do apologise for the inconvenience.

Please note our Technical Team will be in-touch to assist you.

Ref SM163135


Regards,
Didi
Telkom Social Media Team
***
081 180