Logged ADSL complaint through Afrihost, no reply!

Hi Telkom<br> I would like to bring this complaint I have to your attention, yesterday I had my line activated for ADSL and everything seemed to be fine up until the point that I was about to connect!<br> <br> I have my ADSL account with Afrihost, my data has been set up and the line should've been fine, but as we went through the steps to have it all sorted there was a technical fault on the line from your side. We tried everything to make it work even used the 'guest' and 'guest@telkomadsl' login details to test the line, but nothing!<br> <br> Afrihost logged the fault and let me know that someone from Telkom would contact within 24 hours, but I have heard nothing yet! I mean this is terrible I need the ADSL at my residence for work purposes, it is has become vital.<br> <br> I would like to know what is happening with my fault? I have a reference number and everything. I tried calling you guys like 30 minutes ago to find out what's happening, but I waited for 15 minutes for my call to be answered, and then the call drops and I called from a landline!<br> <br> Your assistance and swift resolution of this problem would be appreciated