logged a fault. still not up and running

I logged a fault with telkom. They sent me a reference message... Few days later I get a message that the fault had been fixed... Fault ref 305crk210116 . But my line is dead still. They said it was part of an area down. So I ask my neighbor and theirs too was not working. Now their lines are up and running and my line is still dead. Logged another fault***. And no one had come to check it as yet. My second fault reported with telkom this month. Such poor service. I don't understand why telkom can't call my land-line to speak to me and check if my line is working...i understand people are home only in the evenings.. Why can't this be done in the evenings for the calls logged as a fault? Find out and check if the line is working. I'm at home and I have never received that call!