JS
Jason S
1 reviews | Active since Mar 2010
01 Sept 2017, 07:19
Logged a case for removal of TI entertainment/ Showmax bundle, case was closed and bundle still remains
I logged a Case number: ********** 6 on 7 August 2017 to remove my TI Entertainment bundle with immediate effect and I received an email on 11 August 2017 saying the case was closed.
I logged on today 1 September to check and the bundle still remains in place and I can only assume I will still be billed for it. I spoke to David Nxumalo and he confirmed this bundle is still active.
I WANT THIS BUNDLE REMOVED IMMEDIATELY AND I AM NOT GOING TO PAY FOR IT.
Please get back to me ASAP.
Thank you
Helpful (0)
Replies (4)0
Replies (4)JS
Jason S's updateReviewer Update
05 Sept 2017, 11:40WHY DONT YOU RESPOND TO MY REQUEST FOR ASSISTANCE. VERY BAD USELESS SERVICE
JS
Jason S's update05 Sept 2017, 11:40
Reviewer Update
WHY DONT YOU RESPOND TO MY REQUEST FOR ASSISTANCE. VERY BAD USELESS SERVICE
JS
Jason S's updateReviewer Update
07 Sept 2017, 10:40Thanks Bronwyn, can you please give clarification behind Telkom requesting me to contact Finrite to get the bundle removed? It just sounds ridiculous and I actually did call them when sent an SMS on my first request and they are an insurance broker for Telkom and said they don't have anything to do with Showmax. It just seems to me like a passing of the buck when you guys should have a process in place. No one knows how to remove the Entertainment Internet bundle for sowmax.
JS
Jason S's update07 Sept 2017, 10:40
Reviewer Update
Thanks Bronwyn, can you please give clarification behind Telkom requesting me to contact Finrite to get the bundle removed? It just sounds ridiculous and I actually did call them when sent an SMS on my first request and they are an insurance broker for Telkom and said they don't have anything to do with Showmax. It just seems to me like a passing of the buck when you guys should have a process in place. No one knows how to remove the Entertainment Internet bundle for sowmax.
JS
Jason S's updateReviewer Update
12 Sept 2017, 06:26Hi. We are another 5 days down the line and I want all remnants of SHOWMAX removed form my contract with you. That inculdes the subscription with you as DSTV now offers it for free. Please let me know what is going on and why it is so hard for you to get this right. I am on the verge of going to the CPA as you have taken away my right to cancel these bolt on services. Please remove them today.
JS
Jason S's update12 Sept 2017, 06:26
Reviewer Update
Hi. We are another 5 days down the line and I want all remnants of SHOWMAX removed form my contract with you. That inculdes the subscription with you as DSTV now offers it for free. Please let me know what is going on and why it is so hard for you to get this right. I am on the verge of going to the CPA as you have taken away my right to cancel these bolt on services. Please remove them today.
JS
Jason S's updateReviewer Update
12 Sept 2017, 06:39I have been in store to cancel everything and they say its done but gave me this number ORDER NO: ********** 52A. Please confirm this is now done.
JS
Jason S's update12 Sept 2017, 06:39
Reviewer Update
I have been in store to cancel everything and they say its done but gave me this number ORDER NO: ********** 52A. Please confirm this is now done.