Logged 3 Fault enquiries!No joy and now line dead!

Hi,<br> <br> My most recent ref number 360CWZ211215 is STILL unresolved. I logged a fault with Telkom that my dad (a pensioner) land-line is faulty. I keep receiving SMS's that the fault has been restored but it never is and now the line is dead. Yesterday my dad had to walk to a shop to call Telkom on 10210 because the home phone was so bad. But he cancelled the call because he was on hold for too long. Then he saw a Telkom van in his area (Salt River) with 2 guys just relaxing in the van. He approached them and explained his issue and asked if they wont please come have a look...they then checked their logbook and low and behold my dads name was on the list....WHEN were they going to see to anyone on the list if they were just chilling in the van??? Be that as it may the one technician went to my dads house and tested the lines and said he will be back the next day(05.01.2016) at 8am to replace some cables....no surprises, nobody pitched up. After calling 10210 again i finally managed to get through to a consultant and she has registered a new fault ref100CWZ050116 and linked it to the old one and marked as urgent. We continue to wait ...