Log Faults Easily - But no feedback

I logged a fault using the Telkom App on the morning of the 23rd of September after both my phone line and ADSL service stopped working on the evening of the 22nd. I got a quick response with the fault number to both my phone and email.<br> <br> Up until now (28th September) - when tracking the fault I get the same message as on the 23rd - which to me translates to Nothing has been done. The speed at which faults are investigated/resolved is not acceptable.