Log faults but fault still there

<p>I log a fault on my ASDL line on the 09/02/2017 the technician came out tested it and told me that the problem is in the cable that comes from the pole to my house and he will report it. he left with all the wires still hanging in my room and that day i got an sms to sy fault has bee restored.</p> <p>We went away on holiday and on the 13/2/2017 logged a fault again with no internet connection when the wind is blowing. Technicain call me today(14/02/2017) asking if everything is working and i said it works part time and when the wind blows i have now internet. He told me that he does not work with cables and will hand it over to them and at 18:33 i recieved a sms wit fault restored.</p> <p>What is going on i worked for this company for 25years and never seen this but now they don't worry. I called the 10210 number just to be told i must log another faults. How long must i wait and pay for service i don't recieve.</p>