Log a call every week or every month for two years

Ive logged a DSL call at least every month since ive started using DSL at my home.. The service is barely 1MB but most of the time its 400kb/s.<br> Its pointless logging a call as they just send an sms stating service restored and then a day later the speed drops again. This is in infrastructure problem as they've done ZERO upgrades or Maintanace ever and latency /contecntion is the problems as well. The speed to ISP is 200kb/s<br> Telkom you suck big time. Nice to have the monopoly. Go to first world countries and see how its supposed to be done.. \Dark ages""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;124254;33;1;2;0;1;0;0;2;15/09/14 11:48;148;NULL;15/09/14 11:09;15/09/14 9:20;SHOCKING SERVICE FROM FNB;751113;Fazila Mohammed;***;We submitted an application for an additional amount on our bond and then for the term to be extended at the end of June and to date I have not had an answer from them which is more than 2 months, every time I follow up for an answer they ask for something else. If I do not follow up with them they do not make any contact. Everyone just blames the next for the lack of service. I cannot believe that this is the service that FNB offer clients that have been with them for over 30 years its a disgrace!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;302262;748658;6;2;0;1;0;0;2;15/09/14 12:23;148;NULL;15/09/14 11:44;15/09/14 9:55;too hard to deliver on time;8,51E+12;;***;After my previous complaint regarding discovery card and then being informed that my i needed a new credit card, I arrange on thursday 10 September 2015 for delivery on Monday 14 September 2015. The card should've actually been delivered on the friday as a courtesy to me but i accepted delivery for today. Accept the useless CCD couriers can't deliver on time. I phone and the call gets put down in my ear. I call again and their system is slow and i receive a call back from CCD couriers who then having only put my reference number into the system them instructs me to hold the line and only then phones the driver to get an eta. the sheers stupidity and pathetic service that CCD couriers are delivering to Discovery Card and therefore FNB clients is shocking. I refuse to pay for this shocking service assuming the card actually gets delivered in the 20 minutes as stated my the CCD couriers driver and agent. I have my doubts.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895503;52;6;2;0;1;0;0;2;15/09/15 8:44;148;NULL;15/09/15 8:06;15/09/15 6:16;How long do you have to wait for a claim to be pai;8,00E+12;;***;Alexander forbes acknowledge receipt of my claim on the 11/06/2015. 07/08/2015 i send a mail asking what is happening with my claim. on th 12/08/2015 Ronald rep**** that the claim should be paid out with in 7/14 days.<br> Last week i spoke to allot of call centre agents- no one could tell me what was going on with the claim. On Friday i spoke to Roxanne - she promises that her team leader will contact me...so i waited... no call so i called back and she said she sorted it out with one of the Administrators ... there was a problem with my surname... no one bothered to call me and sorted it out... anyway funds will be paid over on Monday... LOL... Monday I had to call and was advised by Kyle that there was a problem with the claim but they do not have enough info to advise...I will receive a call from an Administrator... LOL I am not holding my breath.... This company is a joke... no one knows what is going on... I will not invest with this company......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;141953;793962;16;2;0;1;0;0;2;15/09/15 9:30;148;NULL;15/09/15 8:56;15/09/15 7:02;What else can I do?;***;;***;7 months after getting a 4MBps ADSL, I still average 0.5mbps. Call after call I get no where. The latest is I have 2 open calls at the moment, spoken to 2 different supervisors who assured me it would get sorted and I have 2 escalations at call center as well. Not sure what else to do besides cancel my ADSL. Also, with every power cut I need to call and get my service re-created. There is no one that can assist me or explain why and how Telkom is going to fix it. And every month you gladly take my money for a service not rendered which I deem very unfair.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;109730;28;1;2;0;1;0;0;2;15/09/15 9:47;148;NULL;15/09/15 9:15;15/09/15 7:19;POOR SERVICE;7,61E+12;;***;I requested a settlement letter from absa on the 10th of September. They promised me that I will receive it within 24 to 48 hours. The biggest load of *******. And when you follow up they sent you from pillar to post. Please dont ever do business with this bank.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895774;704391;9;5;0;1;0;0;5;15/09/15 11:45;148;NULL;15/09/15 11:07;15/09/15 9:17;great service;***1;ntokozo ndunge;***;my access amount was high and was even looking for other insurance companies,Ntokozo assisted me with calculating the premiums and provided me with an excellent rate.I am happy with her service and effort.keep it up :)#smiley face;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;26857;33;1;2;0;1;0;0;2;15/09/15 13:13;148;5;15/09/15 12:37;15/09/15 10:45;Beware FNB Forex - the worst in the country;6,90E+12;Kerry Fortuin;***;Spent 3 hours sending Moneygram to Ghana in the branch. Teller was *********** so we had to keep revising her activities. Finally, she sends it off stating on the system that the Sender was also the receiver!<br> <br> FNB FOREX department never questioned her marking Sender = Receiver so they are at fault too. Just all-round disgusting incompetence from FNB FOREX.<br> <br> Our supplier went to the bank to find that he could not collect his payment because of FNB's complete incompetence and stupidity.<br> <br> This is not an isolated incident. I have complained all year about the terrible unprofessional experiences endured due to FNB FOREX department incompetence. As a business we cannot bear using them in any way - even online FOREX payments are a nightmare.<br> <br> Kerry Fortuin resolved nothing and as a senior person in the FNB FOREX department she failed this business client.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;852645;806;21;5;0;1;0;0;5;15/09/16 11:01;148;NULL;15/09/16 10:25;15/09/16 8:33;What excellent service should be;***;Wayne Powell;***;On the 16th of September 2015, I had called to do a follow up on documents I had submitted a week earlier. I was welcomed warmly by Wayne who advised me I had emailed to the wrong email address. instead of sending me off to resubmit these documents again and to wait another 5 working days, he took matters into his own hands went the extra mile to help me get the feedback of my documents quicker. He even went to the extent to call me back where some information was incorrect for amendment. Now I must have taken up at least 2 hours of his time but not once did he seem dissatisfied or upset that he had to go back and forth. Well done Wayne you're a true gem and you're going far with the positive attitude and professionalism you have.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892975;690067;14;2;0;1;0;0;2;15/09/16 11:13;148;NULL;15/09/16 10:38;15/09/16 8:45;PEP Promotion a ****?;8,40E+12;;***;<br> I bought a Vodacom tablet on promotion at PEP store on 04 September 2015. The promotion says the tablet comes with free data (200MB X12 months) . At the store they said the data will be loaded when the sim has been registered. That was then and I still don't have the data. I called Vodacom, went back to the store and called Vodacom again but still no data. I then called Vodacom customer care again and they say I must call Smartcall Providers on *** for the agents and ask how to get this data. Well that didn't help as Smartcall aslo said they are not responsible for the loading of the data. At this moment this tablet is useless and I certainly won't buy any data that when I'm supposed to get free data because they are all saying I wont be refunded should I buy my own data. <br> <br> I have since called PEP customer care last week already and I spoke to Candice who requested that I send the IMEI number from the tablet as well as the sim card number and she will send those details to Vodacom to load the data, welltill now I still don't have the data. I called Candice again this morning but she was unavailable, it's the 16th September already and still no data. Gatvol Customer<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894987;695267;16;2;0;1;0;0;2;15/09/16 12:22;148;NULL;15/09/16 11:40;15/09/16 9:54;Cancel Contracts - ***;6,51E+12;Call centre;***;I phoned about 18 months ago to cancel the \contract\"" (I was told that I have) of R38.00 per month being deducted from my FNB account which I had to just stop using because of this deduction and bank fees being charged for the deduction being sent back. I wanted to do a sim swop and was told at the Vodacom outlet that I am on contract with my cell no: *** and should get permission from RMCS to do this Sim Swop?! I am not interested in this contract and want this cancelled immediately. What about my Bank account being so much overdrawn?? Who and what is RMCS?<br> """