Lodging a complaint against Telkom
<p>I signed up for a mifi contract in July 2016 with Telkom at Hemmingways Mall East London. Before I even sign the contract I asked them if it's going to work in my area, as I am staying in Idutywa 5km away from town and they assured it will work. I took it back to the store and had to travel from Idutywa to East London. My fees are still being deducted and the contract has not been cancelled yet although this was promised to me by several people. This morning they billed R311.02 without even calling to explain what is for. Every time I go to the bank to reverse their deductions, the bank charges me R25. I have been calling and complaining for more than 6 months since July last year. I am tired of their poor service. </p>
Hi Noleen
I already have 2 different reference numbers, I need to know when will this case be resolved and when will the billing department reverse the debit order? I've already wasted money on travelling trying to resolve this case. Telkom must pay back the money and my travelling fees.
Thanks
Hi Noleen
I already have 2 different reference numbers, I need to know when will this case be resolved and when will the billing department reverse the debit order? I've already wasted money on travelling trying to resolve this case. Telkom must pay back the money and my travelling fees.
Thanks