LODGEMENT OF DECEASED ESTATE

Dear Telkom <br> <br> we have been appointed executors in the deceased estate of the TELKOM ACCOUNT ***. <br> on the 9th March, we went to the TELKOM branch in MENLYN where the lady was very unhelpful, she did however take all our documentation and promised to lodge it for us, which she did not do. <br> On the of March, after 40 minutes on the call centre line, I got through to a consultant who assisted me in lodging the query. <br> To date we have received no feed back, no response. <br> I was informed by the deceased daughter that her line is in fact still active, as they sent an sms notification to the deceased cell phone. <br> <br> I am at wits end of what to do regarding the matter, I have sent emails, stood in queues at the branch, waited on the line for the call centre to help. <br> I have tried everything, but the lack of service and response is very disconcerting. <br> I have decided to lodge a complain with hello peter as a matter of last resort. <br> <br> I await your urgent response in the matter. <br> <br> <br> Regards <br> <br> Alida<br>