SP
Shane P
1 reviews | Active since Feb 2014
12 May 2015, 00:34
Locked into 24 month contract.
I called in today to get my ADSL line upgraded to 10mbps. I was then told i am in a contract for Telkom Home Smart Essential contract. Firstly this is incorrect as i never signed up for this. I have always had a stand alone ADSL line with Telkom 5 GB capped account. I never gave authorization to get this other service enabled, nor did i sign any contract. <br> <br> I would like to know who authorized this change? And i need my line speed upgraded to 10 MBPS ASAP. Please provide feedback.<br> <br>
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Telkom's replyOfficial
12 May 2015, 08:43Hello shaneparkins2014,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
Telkom's reply12 May 2015, 08:43
Official
Hello shaneparkins2014,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Technical Department and feedback will follow. ***
Apologies for any inconvenience caused.
Kind Regards
Tebogo Nash
Telkom Social Media