ST
Simphiwe T
1 reviews | Active since Feb 2012
27 Dec 2015, 12:06
Locked airtime.
On the 7th of December 2015 I bought 2 Telkom Mobile recharge vouchers and when I tried recharging, both vouchers didnt work. I called the Call Center and was adviced that a case would be logged and this should be resolved within 72hrs. I have been calling the Call Centre every 72hrs interval but still my airtime or recharge vouchers are still not credited.
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Telkom's replyOfficial
27 Dec 2015, 12:27Hello Slim112,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181584
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181584
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply27 Dec 2015, 12:27
Official
Hello Slim112,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181584
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM181584
Regards
Narriman
Telkom Social Media Team
Best regards,