Lockdown has cost me my 24+ years plus landline number!

At 08:28 07 November 2020 I called 10210 using *** to make a follow up on why *** hasn't been activated. The lady told me the number was cancelled and is in credit of R1000 payment. She than transferred me to Yolanda Mdletshe (sales dpt) who than told me I need to apply for a new number with no guarantee of being given back my *** which we have been using since 1999 for a NPO. I need that number back, the only reason we couldn't pay was caused my lockdown restrictions and being a NPO (Pre-School) all ecd centre were shutdown from 18 March 2020 and had no form of income. Our biggest concern is we have made 3 applications for covid-19 relief funds and only have *** as our contact number. My conversation with the sales lady didn't end well cause she refused me the right to speak to her manager. We need the landline activated URGENTLY!!