Lockdown data deal ****************!

I took out a month-to-month wi-fi deal during lockdown, specified a minimum of 3 times to the sales person that it MUST be month to month who confirmed an equal number of times that it was. The documentation I was required to sign did not state the duration of the contract which is why I asked several times about it. However now when I received my statement and called the call centre to confirm, they have advised that a 24 month contract has been loaded and that there is nothing that can be done! The call centre cannot even issue a reference number for a call never mind escalate the matter to someone who can help! I need someone from Telkom to rectify this immediately to a month to month contract or else cancel the contract and refund my activation fee. I will NOT be forced into a contract I do not want.