Loan hardware

For 3 weeks my router has been giving on n off. Went to telkom centurion shop near pick n pay and the router. Router was reset but still the signal was on n off again. Social media group tested all the lines and channel interference was also done. They then said the router should be booked in. Now, I'm waiting for a POP of which is done by Douglas Mangaba who is out of office but gave an alternative email address(csdhelpdesk@bradian. co. za) (Wendy Baloyi helped) for help but this is taking forever so without this the router can't be booked in and mind you the turnaround for the booking is 21 days and a loan hard ware is not given therefore for however long they might take, they will debit my account for no service. Does that make sense?