CN
Cobus N
1 reviews | Active since Aug 2011
25 Jul 2015, 18:56
Loadshedding or ADSl-shedding
Once again, delightful service from our national treasure. Every time there is load shedding in the Knysna area, the Simola ADSL exchange fails to \wake up". Same applies to your call centre. No supervisors on duty and no fewer than two agents politely disconnected me. A proudly South African company you are! As for refunds on the frequent downtime"
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Telkom's replyOfficial
25 Jul 2015, 20:10Hello suboc,
Apologies for the frustration and inconvenience experienced. We will get our technical team to investigate this for you.
However, we had sent you correspondence on the 26/06/2015, and still awaiting your response.
Your reference number is SM101572
Regards
Hilary
Telkom Social Media Team
Apologies for the frustration and inconvenience experienced. We will get our technical team to investigate this for you.
However, we had sent you correspondence on the 26/06/2015, and still awaiting your response.
Your reference number is SM101572
Regards
Hilary
Telkom Social Media Team
Telkom's reply25 Jul 2015, 20:10
Official
Hello suboc,
Apologies for the frustration and inconvenience experienced. We will get our technical team to investigate this for you.
However, we had sent you correspondence on the 26/06/2015, and still awaiting your response.
Your reference number is SM101572
Regards
Hilary
Telkom Social Media Team
Apologies for the frustration and inconvenience experienced. We will get our technical team to investigate this for you.
However, we had sent you correspondence on the 26/06/2015, and still awaiting your response.
Your reference number is SM101572
Regards
Hilary
Telkom Social Media Team