Loads of ****ty service from Telkom!!!!!!!

I took out a contract with Telkom in April 2018 and since then, I have been billed a different amount every single month! It does not help that it is difficult to either get through to their call center or to get a Consultant who knows what they're talking about. That's how informed their Consultants are.

The lady I just spoke to now, Maswa is her name, informed me that I have bee getting billed different amounts every month because their debit orders have been bouncing. Funny thing is, I'd requested that all my debit orders go off on the 25th day of every month, which is my pay date.

Telkom CHOOSES to debit my account on ANY day that they decide and then proceed to bill me for all the debit orders that bounce. What sense does that make????? They deliberately don't debit my account on the requested date, and then bill ME for not listening to and following my instructions???

I then sent a request through in October 2018, requesting that my banking details be changed. This was not done and these ****s were STILL debiting off my old bank account, which I don't use anymore, and have been charging me for all those bounced debits. Can you believe it???!

My account is now in arrears, and services disconnected, because I have not paid a bill of close to R1000 when my contract amount is R340. How is this even possible? How does it even begin to make sense to Telkom and their stupid accounts and collections departments, when THEY debit my account on any day that they choose to????

What does one do in this instance?