Load shedding

While we are experiencing load shedding in South Africa why must i pay the full price on my ADSL subscription if i cant use as the Modem relies on power to work.<br> <br> I would like you to reimburse me for all the lost time that i have paid for.<br> <br> And Any future Load shedding should show on my bill as a service reduction and the amount should be deducted from my total bill.<br> <br> Thanks