Load and get ******

Well I wish i fidnt need to rate your service, i supported 8ta/Telkom mobile for over 6 years but now I'm not sure if I want to go to another provider for the second time in less than 2months I have to struggle with (loading airtime, and Data) and it's not loaded or my Airtime and free airtime just fanishes then I have to struggle to get the reinburest, yesterday i loaded 100r airtime and i bought a daily bundles of (30.30) and an hourly bundle of (5.00) with no explanation all my Airtime and free airtime just finished, i spoke to a consultant and she said that i have to wait for the results of the check i told her that i Will mive to another provider and she said that i Will Wait for the results of the check, she didnt even try to assist with the results of the check ormore information, she couldn't care less about, im alone with my kids all the time and need to have Airtime or Data just incase we need to get help, now i cant rven trust my cellphone provider or consultants. Cause i have to wait even if we in a matter of life and death cause thats policy. Im so ****ed off here at this moment in time, caise the ones that needs to try and make me feel better about the things happening or try and gice me info just pulls their shoulderz. This is disgusting at its best to have a **** network like this. They dont care about their customers im just another number for them. So disgusted and dissipointed in the **** service 8ta/telkom mibile and its staff gave me.. useless