Living up to its poor standard of service

<p>I logged a fault, 291CRK140616, about 3 weeks ago, for a poor speed on my ADSL line grinding down to a zero in the mornings and for a continous crackling noise on my voice line. I got an sms that my fault was logged and being processed. Nothing happened, then 2 weeks later, on Friday, I got a call from a technician asking me if the problem was fixed. Really ???? Told him no. He again said that he will reset the line and call me back. We're Wednesday today and nothing happened. Pathetic. How can the technician fix the crackling noise on the line from the comfort of his office on the other side of the line ??? How am I suppose to run my business from home. </p>