LIVID! Tired of no service

I've had ADSL since August. Less than 3 months into the service I've experienced an outage. Last month I've also experienced an outage and had to wait close to 14 days for Telkom to fix the problem. Response times like that are RIDICULOUS!<br> <br> This morning after returning from work I've discovered my ADSL is down AGAIN!!! Telkom is delivering a shockingly bad product combined with terrible service. How long must I wait for the problem to be resolved this time?!?