Livid customer

I am so appalled by the service I'm getting from my network provider Telkom Mobile. On the 6th of July I made a Eft payment then sent in the proof of payment to the email address that I was given by the call centre consultant. On the July 17th my phone gets suspended and from that day I've been calling the call centre and non e of the people there has given me any help. All they is ask is for me to forward them my proof of payment so that they can escalate the matter. NONE OF THAT HAS HELPED including getting a case number from the Telkom store at Mall of the South! The guy told me that it takes about 48 hours but it's already 3 weeks and my phone is still suspended. Come month end, my account will be debited but my phone will still be blocked. I'm sick of this nonsense and fed up to the core with this. I've paid but my phone is still suspended what ******* is that.