1 reviews | Active since Aug 2013
<p>I just cant take this any more!!!! we have 10G data however the debit order did not go throug in Dec 2016, I have paid the amount in Dec and requested to unsuspend the line.......TO NO AVAIL...... we had a rough Jan also and only paid twice in Feb 2017 also requesting them to Unsuspend the line.....I am still phoning every other day requesting why it is still not unsuspend....NOW they say I have to pay for March before they will unsuspend the line....I AM PAYING AND PAYING AND PAYING AND PAYING AND have not the use for 4 months now........they have loged a case and when I asked about the case from Feb 27 the answer is I have to wait for 72 WORKING Hours not just hours that menas about 7 days...REALLY!!! when I have a problem with Vodacom or MTN it gets resolved in 5 minutes...I ask to speak to a manager and they just say they will call me back because they are busy with someone els..........</p> <p>I also have al laptop on a contract from them which I have send back because it was not working as it should, they told me it is not the hardware but software and I have to pay them nearly R800 to fix. when we got the laptop back it did the same thing they said again I I want to send it in they will do te software and I have to pay again because it is not the hardware. I phoned linnovo headoffice, they helped me over the phone and could not find any problem however the laptop did not do what it is supposed to do. they have send a tecnician the following day to change the hardware and the laptop worked for the first time. I really think in this day and age TELKOM has the most disgusting after sales service EVER. </p>
Hi Adel,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Adel,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***5
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
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