Live Chat - Useless

I tried to do the live chat on the 7th oct, two failed attempts where they don't give you time that you can type a msg and just end the chat, could not get the name, then 3rd attemp i spoke to marco-dean davy, i wanted to know how to go about to get a land line, he just asked my details and i got a sms with a order number, that is not what i wanted, i hade questions that he didnt even answer i didnt get any reponse trying again on the 8th i spoke to melissa while i was typing ended the chat, the i tried again - alicia ndaba, told her how i felt about this and for 40min no response and i ended the chat trying for the last time got to nico mostert same story - no response? I'm working in a call centre myself and is difficult being on the phone.. but i really dont know why telkom has the live chat if it is not working.<br> <br> now im wodering if it is worth getting anything from telkom.