Little to NO service.

I would imagine it cannot be THAT difficult for a loyal Telkom customer to change the phone lines to fibre phone lines. This was the request from Richard Griessen Repairs, a business that MUST have phone lines for clients to reach them. The request was done in person at Canal Walk - the only Telkom shop that can assist with this. On Tuesday, 30 July, the request was made. Because it's a business - NO numbers must be changed, just moved to fibre. The lady that assisted advised that it will be done and will be correct the afternoon. It was not. Wednesday, 31 July, back to Canal Walk where a gentleman assisted, confirmed it will be done 3 hours from that time. Still not working. Yesterday, 1 August - back to Canal Walk where Mr Lindelani Ngesi assisted. He asked to walk in the center for about a hour and come back. Back again only to hear that the first lady cancelled the original numbers and assigned new numbers. Unacceptable for a 50 year old business. Mr. Lindelani Ngesi confirmed he will sort it out and it will be done and working the afternoon. This morning, still not working! - This is costing the business money as well as going to Canal Walk everyday to try and sort this out. Accounts are send via sms on RW Griessen's name, cell nr *** with no Telkom account nr. The landline numbers for the business in question should be *** and *** - These two numbers must just be moved to a fibre line - can someone please assist as I think you can imagine the frustation! - The Business details are - Richard Griessen Repairs, 34 Narsingstreet, Parow North, 7500. No reference numbers were ever given for any of these interactions.