Little to no progress on ADSL faults.

For almost 4 weeks my ADSL line at home has been down, ****** apparently. I have logged a fault the following day, the 7/8th of June to which the rep**** a day or two later. Already the service is pathetic. Now, almost a month has passed and nothing has been done. When we call, they tell us that they will "Escalate" the issue, still, nothing. This is totally unacceptable, telling us their clients that they are escalating the problem but yet we are still waiting. We have been relying on cellular data for the past month, which does not last long at all and is very expensive. Even now I have to use my cellular data to write this. Please Telkom, pick up the pace and actually DO someting.