Little to no internet (home adsl)

Telkom my adsl has been down for half of this month. I need Internet connection to work and I cannot do so if you keep lying about your technicians being dispatched. I have called numerous of times and no one seems to either be available or knows what they're doing. Please can you sort this **** out ASAP. ? Since the first of this month I call your call center every 2 days and now for the last two weeks I had little to no internet. What exactly is it that I am paying for