little or no service

11/12/2019 my adsl line stopped working fault no ***8. After numerous calls to the call center - I was told on 20/12/2019 that the lines will not be repaired and that i must switch to LTE. 20/12/2019 i switched my adsl to LTE. LTE worked for about 20 mins only. 21/12/2019 called telkom technical - after speaking to the consultant -- i was told that the router was faulty and I must take it back to store and get it exchanged as it is faulty. Went to the store and the technician in-store set the router and it worked. 24/12/2019 little or no internet speed (***) resolved 1/1/20. ****not really resolved as speed sucks during peak times.

*** fault ***4 spoke to agent and was told that there's an area fault which would take minimum 7 days to sort. 17/01/20 told by agent that fault is with technicians, no update on system. switched of the router as it was a waste of time n electricity being on 22/01/ 20 spoke to Siphokuhle who reset the router with different settings compared to other agents and is now working.

I am not prepared to pay for a service that doesn't work and where Telkom agents simply mark faults as restored without actually fixing the problem.