LIT Video not working properly

Watching Netflix uses my Mobile Data Allocation instead of the 50GB LIT Video allocation.

I am aware that I need to watch it on 360p quality in order to use the 50GB LIT Video allocation for the video services that are supported, however, Netflix only has Low, Medium and High settings. I have been watching on Low quality to be safe, but my Mobile Data bundle is still being used instead of my LIT Video bundle when I watch Netflix even on Low quality which is the lowest setting.

I have logged a case to investigate this and have received no feedback. Case number ********** 4.

This is very bad service not getting back to your customers. I am now out of data for the second month in a row because of this and nobody cares about the case I logged.

I expect a refund for this month and last month's out of bundle usage. I also want my data restored that was used on Netflix and have it deducted from my LIT bundle where it should have been from in the first place!