LIT BOX SERVICE: NETFLIX DISCONTINUED

I bought a Telkom Lit box from Telkom, in order for me to watch Netflix. Telkom had a relationship with Netflix whereby they will sell the Lit boxes for the consumers to use this lit box to watch Netflix with the lit box. On the 30th of September 2021, Telkom relinquished their partnership with Netflix. When I became aware of the problem I went into the Telkom store a Cresta Shopping Mall. The requested a call back from their call centre. I indeed did get a callback. I was informed that there was no longer a relationship between the two companies. The call centre send me an email with a list of procedures to follow in order be able to watch Netflix again, I followed all the steps, nothing happened. Today I called again and was referred to the sales dept. The lady Mercyl point blankly told me there is nothing that they can do, there contract with Netflix had been ended. I told I’m sitting with the Lit Box that is working, but I can’t watch the program which I specifically bought it for. If the box was broken and out of warranty, I would have understood, but there is nothing physically wrong with the box. She told me there’s nothing they can do and there isn’t a refund. I told her this is ridiculous. I wasn’t made aware that there was a contract that the Lit box will stop, in the future as a device to watch Netflix. Telkom is expecting me to go and buy a new lit box while having one with not faulty or damage. This is a Telom problem They must either find a way for us to continue watch Netflix or they must refund us or exchange these boxes for something that is compatible

I am seeking your assistance in helping resolve this matter. I’m sure I’m not the only person with this problem

Thanking you in anticipation

Regards

G.Wessels