Listed with no active account

I went to Eastgate Mall opened, an account for router paid deposit everything was done, had explained to them the urgency of my need for that product Sales person by the name of Tshepo did not even bother to give Me update while I was waiting, had to call no answer called dropped went there I'm person was promised the next day nothing not even, I had to cancel that deal money refunded all well to my surprise I'm flagged on experian how I don't know shows that i have been listed in March for what reason I don't know Telkom did me bad it's not the first time .