Listed on the credit bureaux

I have app**** for a bond In July. We were approved and went forward with the process. Nearing the end of the process, another credit check is completed by the bond company. In the second check a default by your company was found on my record (which was recorded in August). On the 1st November I got an affidavit to say it was not my debt and sent it to the required email address, stating it would take 4 days to be removed. On Monday I contacted the call centre and was advised that I have to pay this amount, as it was from 2012. Seeing as this is the only thing holding up the process of transferring the bond, I had no other option but to pay the fee. I was advised clearance would take 48 hours. I have been following up every day since Monday. The payment is never allocated to my record, I have sent the proof of payment on 2 occasions, there is never a manager on duty (either they are in meetings, on leave or on lunch - YES ALL MANAGERS)

I need to get this clearance letter today. Today is the expiry date, if the clearance letter is not given today, the transfer will be cancelled and I will incur penalties (interest and lawyers fees)

I have consulted with a lawyer and was advised that if this debt of 2012 is mine, it should have been prescribed, and therefore was ******* to list me. As per your SLA's this letter should have been received a long time ago.

If this letter is not received today, I will be referring all the incurred costs to your company,

This needs to be sorted out today, Case ********** 4 Contact me on 081 ********** as soon as possible