listed on Credit Bureau for billing against terminated account

I would like to report telkom for not removing me from the credit bereau after the agreed terms where they have given me a fully paid up letter on account and agreed to have removed me withing 7 working days from the day when the case was closed.

I have chatted with their call center consultants several times this month of (February, 2019) and all the time I am told that I should have been removed and they will look into the case, but nothing seems to be moving. I believe in my capacity I have tried to do all that I could but nothing seems to yield results hence my call and plea on you to assit in this matter

The latest case number I have is ********** 73 which I received on the (07 February 2019) and this has been marked as resolved and account is fully paid up but my name is still listed under the credit bereau as a bad debtor even after the agreed time frame with the call centre agent where they had indicated that I will be removed after 7 working days.

Trusting that you will accept my plea and help bring peace to my case