Listed, no communication, case logged, no feedback

A month into inception of my contract with Telkom mobile i experienced irregularities with my debit order which i attempetd to resolve but to no avail, my D.O date was changed without my concern to an incovenient date, after which no D.O, invoices or any communication was received. Then i get an email from VVM to inform me that ive been listed and handed over to them, no communication whatsoever from the service provider.<br> <br> i have since opened a case with their call centre, escalated using their escallation platform but to this day i havent heard anything from them, all i get is someone forwarding my email to someone to assist, but NO ACTUAL ASSISTANCE.