Listed me as not paying incorrectly - Bad credit

Early in July I got an sms that my account has been handed over to the attorneys as I have not paid my account for 9 months. (Reference Nr: NT187213) This was the first time I heard of this. <br> <br> In October/November 2014 I closed my account with Telkom. Part of the reason was because I was moving but I decided not to simply move my account because I was not receiving any statements. I phoned Telkom more than 5 times to no avail. I visited the store in Sandton City and they told me that I have to call Telkom. When trying to get statements from the internet I got an error message which no one was able to help me fix. When trying to close my account I didn't know which amount to pay. I sat on the phone for hours and eventually was told that my account is closed now and I only need to pay a further R33.75, which I have paid on 30 October 2014.<br> <br> After getting this account from the attorneys I checked my credit rating on credit bureaus and saw that Telkom has listed me as 10 months in arrears. This is unacceptable. Especially seeing as I had absolutely no communication on this matter for 10 months.<br> <br> I have not received any feedback to this date.