Listed amidst payment being made

I relocated and asked for the line to be tranferred approximately 500m away. Was told that there was no sub in the complex I moved to but to continue paying and they will reverse the charges whilest the situation was being investigated. I declined this option but when told that they will hand me over to their lawers I paid and asked for the contract to be cancelled as no solution was found. Today I discovered that I'm listed on ITC when submitting my childs student loan application even though I paid for services not renderred. Shame on you Telkom. My childs future has been detrimentally negatively affected by incompetency from your end.