Lip service and lies.

I have to re-write my original post. In short,I cancelled my wi-service in Dec. Telkom keeps on billing me,they rep**** saying the matter has been resolved. I just got billed again in Apr. This is ***** in my opinion. This was there first reply. The rest of the communication is missing. What must I do to get Telkom out of my life for good and there hands out of my bank acount I tried the \nice\" route .... no joy! <br> <br> This is there first reply to me:<br> <br> <br> Hello Gustav Viljoen,<br> <br> Thank you for making contact with us <br> <br> This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.<br> <br> We do apologize for any inconvenience we have cause to you.<br> <br> Your reference number is: SM218201<br> <br> Regards<br> Luleka<br> Telkom Social Media Team<br> <br> One very gatvol ex customer , you wasting my time and costing me money. Do the right thing and refund and close the account now."