Linking of accounts

Good Day<br> <br> The 15 February 2016 i went to my branch in Cape Town To link my account and due to the fact that he could not do it from his side he emailed the Billing and collection departments and cc the manager of these 2 departments. on 22 February 2016 i went back back to my branch because nothing was done to my request he emailed it was resend by branch and an hour after i phoned 180 and i was told that they dont know about emails and said i had to phone to log a case which they opened at that moment and told me that someone will contact me within 72 working hours which for me was dumb because that tells me that they dont give **** about what the branches when they send in a request. the 29 February i phoned again and spoke to a manager because i was upset that my request was still not and to my luck another case was logged and i had to wait another 72 working hours. i phoned the 7 feb 2016 when i was told my case was closed and no notes was added so they couldnt tell me why it was closed. this morning i had to hear that they logged a call again and i must wait 72 working hours and the reason my case was closed because they didnt get hold of me after 1 damn call thers much more