Linking an account to make payments

Everyone at Telkom is giving me the runaround when trying to link my current account with the app so that I can make payments. I tried calling, was told to send *** an email and that didn't work. I tried the chat function on the app and still, the agent sends a useless text then ends the conversation. "I would like to make you aware of our self-help Functionalities, in future: o Dear Telkom customer, please make use of our new payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register. Note that EFT payments made through your banking app will take longer to reflect on our system and will impact the restoration of your service.” Thank you.

o To check your balance please sms telephone number space ID number to ***. o To log a dispute, view invoices and make online payments please register on www.telkom.co.za go to “My Telkom” to register. o Email us under “Contact us” tab on the website.

There are also useful self-help options found at https://secure.telkom.co.za/today/help/personal/ to assist you with troubleshooting and information"

Do I stop chasing Telkom and save my money and time?